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Posted: Sat Apr 09, 2011 5:51 pm   Post subject: trying to convert but not working

I'm trying to convert presentation with 458 slides, 325 mb and get error but doesn't specify. I've tried saving to computer and ftp address but same thing.


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Posted: Mon Apr 11, 2011 4:14 pm   Post subject: Re: trying to convert but not working

Thank you for using our forum.

Please try to use the following settings to convert your presentation:


- Publish --> General tab --> Flash Output area --> unmark "All in one Flash File";
- Publish --> Advanced tab --> Detach Media Content are --> mark "Audio files" , "Video clips", "Flash Movies".
- don't use the system buffer during the conversion process: don't launch any programs and applications and copy/paste/replace files.

If this doesn't help, please send us the original PPT presentation and audio/video files (if there are any inserted media resources) for research.

It would also be very helpful if you could provide iSpring error report that is generated after the conversion error: just click "What files will be sent" link in iSpring error message window, click error log.txt and save it somewhere on your computer, then attach it to the email.

Thank you!


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