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Posted: Mon Jun 11, 2012 2:02 pm   Post subject: Quizmaker SWF in PowerPoint problem

I made a quiz in Quizmaker 6.0.2.3262, published as SWF, then inserted into PowerPoint 2010 using iSpring Suite 6.0.2.3262 Flash insert button.
Problem is that the quiz only works in PPT show mode during a single session. If I close the PPT file and reopen, the box where the quiz should be flashes a square of black, then resolves to a blank. I have to delete it and reinsert the SWF every time.
I had updated my program in April but reverted back to 6.0 because I couldn't open old quizzes. Please advise.


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Posted: Mon Jun 11, 2012 7:39 pm   Post subject: Re: Quizmaker SWF in PowerPoint problem

Dear Charles,
In order to resolve the issue let me please kindly recommend you to perform the following steps:
1) Delete iSpring from your computer via Control Panel --> Add or Remove Programs;
2) Delete iSpring folder manually if it is not removed automatically: "C:\Program Files\iSpring";
3) Delete iSpring Solutions folder manually if it is not removed automatically: "C:\Program Files\Common Files\iSpring Solutions";
* Please consider that if you have MS Windows 7 64-bit and MS Office 2010 32-bit, these folders are stored in the Program Files (x86) directory.
4) Download and install iSpring Suite 6.1 using the following link:
http://www.ispringsolutions.com/download/beta/6.1/ispring_suite_6_1_0.msi
Use this link for MS Office 2010 64-bit:
http://www.ispringsolutions.com/download/beta/6.1/ispring_suite_x64_6_1_0.msi
If the problem still occurs, could you please send us your files for a research. We guarantee absolute confidentiality of the file you will provide. It will be used only for researching the problem. Upon the research we will be able to offer proper recommendations for you.
Just for your notice iSpring Suite is the toolkit where all its parts correspond with each other perfectly, so to insert the quiz into your presentation please follow the instructions using this link:
http://www.ispringsolutions.com/help/topic/pro.6/desktop/insert_quizzes.html


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