Posted: Fri Oct 25, 2013 3:13 pm
Post subject: iSpring Pro 7 - HTML5 - iPad viewing, indefinite loading
Generally we've found the new iSpring Pro 7 works great. We're suffering a bizarre problem with iPads and viewing SCORMS on our Moodle site.
The presentations play fine on a PC/Mac, no issues reported. Generally, iPad users also having no issue apart from a few are saying the presentation starts, first slide displays in background, however the translucent loading flower remains on the screen indefinitely.
We've looked into this ourselves, trying to find the issue. Two identical iPad 3's, both using the same internet connection, both with iOS7.02, settings identical in every respect, logging into identical accounts. One plays without issue, other just hangs forever, no matter what we try on the one that hangs, it refuses to play. Tried clearing history/cache, reset, reload, shutdown Safari and restart, nothing allows the presentation to begin.
This issue is also reported by an iPad 4 user, same problems. We saw similar behaviours when we initially tested the product, because our proxies were blocking the audio files, the loading flower just never disappeared.
How can we find the root cause to the problem? We don't have Macs, so apart from trying to sniff the connection to the problem iPad, is there another way of debugging this fault?
Unfortunately we cannot allow access to our Moodle website.
I look forward to your suggestions.