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Posted: Thu Nov 21, 2013 2:51 pm   Post subject: Resuming a presentation to review - Pro 7

Hi,

The feature to allow a student to review a presentation without the burden of having to watch the entire presentation again is excellent, and one of the most requested features from our users.

However, we're finding that the presentation doesn't seem to honour the previous attempt once the user resumes the presentation within a completely new session, or on another computer.

Publish Config:
LMS: Moodle 2.2
iSpring Pro 7: Published using previous build before the current build.
Settings:
- Combined Flash + HTML5
- SCORM 1.2
- Resume presentation playback from the last slide viewed - tick
- User Nav: Limited
Browsers tested:
Firefox 21 (Flash 11.9.900.152)
IE8 (Flash 11.9.900.152)

Test 1): Firefox
Log in, view presentation 1/2 way, come out, go back in, resume. Prompts correctly "do you wish to resume from previously viewed slide?" - Yes - Taken to correct point in presentation, will allow to skip back (using prev button) and review and correctly won't allow user to skip forward beyond the point they started, until they watch the entire slide, ALL correct.

Test 2):
Same session/browser, view entire presentation, come out, go back in, resume - yes. Can still freely review any slide, no issue.

Test 3)
Open in completely new browser (IE8). Log in, view presentation, resume offered, accept YES. Takes us to the end, BUT when click Prev button warns "You have to watch the entire slide", slide finishes, click Prev, skips back ok. Can now freely click between the two viewed slides, try to click prev to view previous slide (not viewed already), same prompt during playback "You have to watch the entire slide".

If you had completed the entire presentation and clicked mid-presentation during review and try this, you end up marooned in the presentation, not allowing you to skip forward or back with out watching each mid-slide in turn.

This behaviour doesn't appear to be logical. It seems once the presentation looses its session/history, it can't resume correctly?

Test 4) Firefox
Enter presentation (fully watch 100% - player is passed completion data as below), "do you wish to resume from previously viewed slide?" - NO - now limited again, cannot click forward even though slides already seen and player was notified this by server on commencement. Come out, go back in, watch three slides, come out, go back in, resume - yes, can now review 3 slide without limitation warning, won't let you proceed beyond slide 3 until full watched that slide. Come out, go back in, resume? NO, again forced to watch entire presentation fully, warns if slide doesn't complete?

SCORM talk from server to client:

During test 3) With IE8
cmi__suspend_data {"lastViewedSlide":12,"viewedSlides":[0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20],"duration":3747726}

During test 4) With Firefox
cmi__suspend_data {"lastViewedSlide":0,"viewedSlides":[0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20],"duration":6285551}

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So player knows user has watched ALL slides, but player doesn't allow previous or next when resuming from slide 12?

Tried test 3 again with Firefox, cleared history and cache, same problem occurs. Leaves our users confused and stuck in middle of presentation.

Within Moodle can tick "Start new attempt", this starts presentation from scratch without sending previous attempt info and starts as "Attempt 2", but user is left frustrated having to watch an entire presentation they only wanted to review, to maybe only review the last 2 slides of a presentation.

Any suggestions? Is this a bug or a limitation? Is the SCORM version the problem?

Regards

Dave


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Posted: Fri Jan 03, 2014 9:35 am   Post subject: Re: Resuming a presentation to review - Pro 7

Hi,

It would be nice if a tech from iSpring could respond to this fault. It is causing us a significant headache.

Has the recent update considered this problem?

Thanks in advance.

David


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Posted: Mon Jan 06, 2014 11:21 am   Post subject: Re: Resuming a presentation to review - Pro 7

Dear Dave,
Thank you for the detailed explanation of the issue.
I have discussed this with our QA engineer. She informed me that in tests 1, 2 and 4 the information is taken from the local storage, from the browser or Flash Player cache. While in test 3 the message is given by the LMS itself, that's why the player knows which slides were viewed, but it doesn't know if the slide was viewed till the end or not.
I hope this is helpful.


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Posted: Fri Jan 10, 2014 3:11 pm   Post subject: Re: Resuming a presentation to review - Pro 7

Thank you for your response.

It is disappointing that this feature won't operate as we would like. The server only sends a "read" message after a user has transited a slide having watched all the content, so why can the logic within the player not presume that they have legitimately watched the presentation, based on the data passed in from previous attempts?

It would be great if you could give this consideration for future iterations of iSpring, maybe as a tickable option?

Kind regards, keep up the excellent work.

Dave


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Posted: Tue Feb 04, 2014 9:02 am   Post subject: Re: Resuming a presentation to review - Pro 7

Dear Dave,
Sorry for the late reply.
I have discussed this with our engineers. It seems this will be changed in one of the next releases.


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