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Posted: Tue Jan 28, 2014 2:30 am   Post subject: Presenter player freezes in moodle using Firefox

Hi,

The audio of the presenter player won't load in Moodle using Firefox. We can only see the spinning wheel of death, on both pc and mac. Navigating to other slides still works. All other browsers seem to work fine, just not Firefox..

Any ideas of what could be the problem?

Firefox version: 17.0.1


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Posted: Tue Jan 28, 2014 3:21 pm   Post subject: Re: Presenter player freezes in moodle using Firefox

Thank you for your post!
There is "Extended audio and video compatibility" in advanced settings. Check this option to turn on audio and video compatibility with Firefox and Opera browsers. If this option is checked, iSpring Presenter will generate additional audio and video files for Firefox and Opera browsers.


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Posted: Wed Jan 29, 2014 12:15 am   Post subject: Re: Presenter player freezes in moodle using Firefox

Thank you for your reply! I checked whether this option was checked and it was, I've also republished and uploaded just to make sure.. but still same problem :(


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Posted: Fri Jan 31, 2014 2:20 pm   Post subject: Re: Presenter player freezes in moodle using Firefox

Thank you for letting us know.
In this case we need your presentation with all resources (you can find them in the folder with the same name as your PowerPoint presentation) for research. Could you please send it to support@ispringsolutions.com? Please also provide us with a link to the uploaded presentation.
Thank you in advance!


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