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Posted: Mon Mar 10, 2014 4:36 pm   Post subject: Quiz files not opening 'unable to open specified file format

Our team keeps getting the following message when trying to open previously saved quiz files "Unable to open the specified quiz file. The file is either corrupted or has an unsupported format." There appears to be no pattern of which files cause this message.

We have tried reinstalling quizmaker (and removing all the folders). This hasn't worked.

We are all using the most recent updated version of quizmaker.

In some cases some members of the team will be able to open the same file on a different computer, while others get the error message.

We are currently using iSpring quizmaker for a large project and will need to change to another, more stable, authoring tool unless this issue is fixed immediately.


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Posted: Tue Mar 11, 2014 7:05 am   Post subject: Re: Quiz files not opening 'unable to open specified file format

Thank you for your post.
Actually this error usually occurs when a quiz created with iSpring QuizMaker 7 is opened in version 6. Please make sure that you have installed the most recent version of iSpring QuizMaker 7. If the issue still occurs we'd really appreciate it if you could send the original .quiz file for research to support@ispringsolutions.com. That would be very helpful.
Thank you!


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Posted: Tue Mar 11, 2014 1:48 pm   Post subject: Re: Quiz files not opening 'unable to open specified file format

Not able to email you the file.

"A message that you sent has been blocked by our routine security
scanning. The rule that caused your message to be blocked was:

8809 Blocked Multimedia File Attachments OrgWide"

Quiz file was created with the latest updated version of quiz maker.


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Posted: Wed Mar 12, 2014 12:54 pm   Post subject: Re: Quiz files not opening 'unable to open specified file format

Probably the file is rather large. Could you please try to send the file via Dropbox, Wetransfer or Yousendit?


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