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Posted: Fri Feb 27, 2015 10:05 am   Post subject: Narration can't open presentation

Hi,
I'm using iSpring Presenter 7.0.0 Build 7141
When I click on "Manage Narration" or "Record Auido" or "Record Video", "Can't open presentation" error appears.

My operating system is Windows 7 Pro SP1 64 bit, Turkish.
MS Office is Standard 2010

I tried on different presentations, fresh prepared presentations but same result. "Can't open presentation"

How can I solve this problem.
Thanks in advance.


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Posted: Mon Mar 02, 2015 1:44 pm   Post subject: Re: Narration can't open presentation

Thank you for the post!
We are sorry to hear that you are having this issue.
The problem might occur when MS PowerPoint 2013 was previously installed on a computer and then it was changed to PPT 2010.

To troubleshoot this you can do the following:

1. Revert back to PPT 2013.

2. Change the key in the Windows registry on your computer so that PowerPoint can function properly


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