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Posted: Mon Mar 02, 2015 1:04 pm   Post subject: No preview

This is the trial version of iSpring presenter.
When i press the preview button, after compiling and generating files, a blank screen comes out. I can't do anything.


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Posted: Mon Mar 02, 2015 1:36 pm   Post subject: Re: No preview

Hello, Juancarlos!

Thank you for posting here. Blank screen may appear if you do not have Flash player plugin installed on your computer, or it is not up to date.

You can get the latest version on the official Adpbe website:
http://get.adobe.com/flashplayer/

Please install it and try to preview/convert your presentation again. If the isue still occurs, please let us know. You can also send the source files to analyze to support@ispringsolutions.com

Have a good day!


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Posted: Mon Mar 02, 2015 1:58 pm   Post subject: Re: No preview

I have updated the flash player and it still occurs.
The file that I'm using is your 2-minute overview.


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Posted: Mon Mar 02, 2015 3:40 pm   Post subject: Re: No preview

Hello, Juancarlos!

Thanl you for your reply. Could you maybe send us the converted files that you got where the blank screen appears? This will be very helpful to analyze the issue and provide you with a consistent solution.

We look forward to receiving it to support@ispringsolutions.com.


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Posted: Mon Mar 02, 2015 8:08 pm   Post subject: Re: No preview

Ok, but where do I find the converted files?


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Posted: Tue Mar 03, 2015 8:52 am   Post subject: Re: No preview

It´s solved now.
Just after i installed the flash player from internet explorer.
Thanks for your time.


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Posted: Tue Mar 03, 2015 1:01 pm   Post subject: Re: No preview

Hello, Juancarlos!

Thank you for your update. We are happy to hear the issue is resolved.
Please feel free to contact us if any assistance needed.

Have a nice day!


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