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Posted: Tue May 10, 2011 12:21 pm   Post subject: Problem with installation on Windows 7 and PPT 2007

During installation i obtain this fail :
" The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738."

I download the package one more and also the package of Ispring Pro and the result is alltime the same.

Have you an issue for me?


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Posted: Tue May 10, 2011 1:34 pm   Post subject: Re: Problem with installation on Windows 7 and PPT 2007

Thank you for posting here.

This issue can be caused by two reasons - the DLL is still unregistered or the user account under which you log in to Windows doesn't has enough rights to run some of the processes.

Please write us down at support@ispringsolutions.com and we will provide you a file to register DLL.

Thank you!


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Posted: Mon Jul 22, 2013 3:00 pm   Post subject: Re: Problem with installation on Windows 7 and PPT 2007

Administrative privileges are required to install the product. Usually when you install iSpring, no manual registration is required. You can try again running the iSpring .msi installation file by right click -> Run as Administrator.

Here are console commands for registering iSpring components:

regsvr32 "C:\Program Files (x86)\iSpring\Presenter 6\ispring2003.dll"
regsvr32 "C:\Program Files (x86)\iSpring\Presenter 6\ispring2007.dll"
regsvr32 "C:\Program Files (x86)\iSpring\Presenter 6\Rio\Rio.dll"
regsvr32 "C:\Program Files (x86)\iSpring\Presenter 6\ActiveSWF\ActiveSWF.dll"


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