Posted: Fri May 27, 2016 3:25 pm
Post subject: Re: Custom Language for presentation player
Thank you for posting here!
What version of iSpring Suite 7 is installed on your computer? You can find out the build number if you click on "About" on iSpring ribbon in PowerPoint.
This issue was resolved in one of updates of our program. However, if you are using an old build of iSpring Suite 7, you can encounter this issue. In order to resolve it, we suggest that you reinstall iSpring Suite 7 on your computer:
1) Close MS PowerPoint;
2) Delete iSpring from your computer via Control Panel --> Add or Remove Programs;
3) Delete the iSpring folder manually if it is not removed automatically: "C:\Program Files\iSpring";
4) Delete the iSpring Solutions folder manually if it is not removed automatically: "C:\Program Files\Common Files\iSpring Solutions";
5) Delete the iSpring Solutions folder manually: "C:\Users\your_user_name\AppData\Roaming\iSpring Solutions"
Please note: Step #5 is the most important! The AppData can be hidden and you need to show the hidden folders to see it.
Then please download and install the most recent build of iSpring Suite 7 (8960) from our website: