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Posted: Mon May 18, 2015 6:48 pm   Post subject: Crashing on publish...

I created a full presentation with a video that we generated and when it finishes the iSpring Free crashes. The video is an m4v with audio. I have tried just importing the video to a single PPT slide and seeing how that goes and it crashes in the same place. Any suggestions would be appreciated.


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Posted: Mon May 18, 2015 8:54 pm   Post subject: Re: Crashing on publish...

Thank you for the post!
I think the issue might be caused by the format of the video file as M4V files may optionally be protected by DRM copy protection.
Let me please suggest that you try to insert a sample video of the following format and convert the presentation one more time:
.avi, .wmv, .mpg, .mp4, .mkv.


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Posted: Mon May 18, 2015 9:14 pm   Post subject: Re: Crashing on publish...

I converted the video to WMV and tried it again and it fails at the end. It is a 48 MB video from a size perspective, I apologize for not including that before.


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Posted: Tue May 19, 2015 3:09 pm   Post subject: Re: Crashing on publish...

Thank you for the additional details about the problem.
Sorry to hear that you're still having the same issue.
Please send us the video to support@ispringsolutions.com file and we look onto the problem on our computers.


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