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Posted: Sat Feb 01, 2014 10:53 am   Post subject: Video clips won't work

I have tried to use the majority of my video clips but many come up with the error saying file type not supported. This is despite them being mp4.

Any ideas?


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Posted: Thu Feb 06, 2014 6:02 pm   Post subject: Re: Video clips won't work

Dear Greg,
Thank you for your post.
Could you please specify how exactly you actually insert the video files: PowerPoint insert tab or iSpring Manage Narration?
Also if possible please send us the original files to support@ispringsolutions.com. That would be helpful!


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