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Posted: Tue Aug 07, 2012 1:12 pm   Post subject: Conversion is black

Alright got another question. Let me explain our setup first.

- Windows 7 Professional
- iSpring Platform 6
- Microsoft Office Powerpoint 2007 w/ VBA installed
- Apache server with PHP (We are using PHP to convert our files)

So here is the situation. When I create the file in Powerpoint 2007 everything works perfect. There are no issues and it converts and plays just fine. The issue is when one of our users creates a powerpoint in Office 2010 and tries to convert it it just generates a black flash file. Have you seen this happen?

So the question is do you have to have Office 2010 installed if people are going to create Powerpoints from 2010? After reviewing the technical documents of Powerpoint and 2007 and 2010 they seem to be the same file format. There are a few difference in 2010 as far as features and transitions but we are doing basic fade and dissolve transitions.

Any feedback will be greatly appreciated.


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Posted: Wed Aug 08, 2012 10:27 am   Post subject: Re: Conversion is black

Thank you for your post.
Indeed, such behavior is unusual.
Could you please send the original PowerPoint presentation made in PP 2010 and the converted file to support@ispringsolutions.com?
Thank you in advance!


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