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Posted: Sun Mar 13, 2011 2:12 pm   Post subject: Preview Not Working

Preview (both question and entire quiz) opens new, blank window. Happens now with new and old quizzes. I've un-installed and re-installed Presenter, but it still doesn't fix the problem.


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Posted: Thu Mar 24, 2011 8:22 pm   Post subject: Re: Preview Not Working

I just noted that Preview has stopped working for me too.


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Posted: Fri Mar 25, 2011 9:14 am   Post subject: Re: Preview Not Working

This bug is already fixed in the new build of iSpring Presenter 5.6. Please follow my recommendations to settle the issue:

1) Close MS PowerPoint;

2) Delete iSpring Presenter from your computer via Control Panel --> Add or Remove Programs;

3) Delete iSpring folder manually if it is not removed automatically: "C:\Program Files\iSpring";

4) Delete iSpring Solutions folder manually if it is not removed automatically: "C:\Program Files\Common Files\iSpring Solutions";

5) Download and install the fixed version of iSpring Presenter using the following link: http://www.ispringsolutions.com/downloa ... _5_6_1.msi

For MS Windows 7 64-bit + MS Office 2010 64-bit please use this link:
http://www.ispringsolutions.com/downloa ... _5_6_1.msi

6) Restart MS PowerPoint and check if the question preview option works correctly.


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Posted: Fri Mar 25, 2011 3:37 pm   Post subject: Re: Preview Not Working

Thanks for the quick reply, Stacy.

I uninstalled and reinstalled Presenter as you said. It didn't immediately fix the problem.

But, I stumbled upon something interesting. The sequence in which I opened the quiz made a difference.

In one sequence Preview worked: Run Ispring- Run PPT- Open presentation - then quiz.

When I opened the presentation directly by double-clicking or when I ran PPT before opening the presentation, Preview didn't work.


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Posted: Tue Mar 29, 2011 7:52 am   Post subject: Re: Preview Not Working

Thank you for reporting the problem. The new version of iSpring Presenter will have this bug fix. iSpring Presenter 5.7 will be officially available for downloading in about a couple of weeks.

Currently I can offer you try the beta-version of iSpring Presenter 5.7 using the link below. With this version the quiz preview option should work correctly:

http://www.ispringsolutions.com/downloa ... 0_3012.msi


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