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Posted: Fri May 09, 2014 10:20 am   Post subject: Narration Editor and Video/Audio Bug

Start up PC
Open PPT2010
Open PPTX file
Click Narration Editor - it saves PPT and then prompts "narration editor already running, please close it and try again"

Exactly the same error when clicking on record audio or video.



Windows 8
Ispring x64 version 7.0.0


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Posted: Fri May 09, 2014 6:49 pm   Post subject: Re: Narration Editor and Video/Audio Bug

Please provide me with the screenshot of the message for a research.
Just send it via email at suppot@ispringsolutions.com


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Posted: Mon May 19, 2014 11:01 am   Post subject: Re: Narration Editor and Video/Audio Bug

Same problem; Windows 7 Home, PowerPoint 2010


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Posted: Mon May 19, 2014 1:07 pm   Post subject: Re: Narration Editor and Video/Audio Bug

Thank you for reporting about this issue. This is a known one.
We research it and will fix soon.


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Posted: Tue May 20, 2014 6:32 pm   Post subject: Re: Narration Editor and Video/Audio Bug

Dear Cynthia,
I am very sorry for this misunderstanding.
All cases will be considered separately. I believe we will schedule a remout access session.


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