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Latest Posts

Re: Audio Disappearance on original PowerPoint file after publishing on iSpring Hello @Joshua Lopez , thank you for your question! This is Vincent with iSpring Tech Support. The audio added to the Manage Narration menu can disappear in two cases:…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 1 mth ago
- Product Q&A
- Reported - view
Re: essay answered to server Hello @indra giri , Thank you for your question! This is Vincent with iSpring Tech Support. To send the results of your iSpring Quizzes to a third-party server,…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Where does Project Name data come from? Hello, @Theresa Duing , thank you for your question! Do you mean that when you upload the SCORM file to your LMS, it still has the original name of the file you used to publish the course? If so,…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 2 mths ago
- Product Q&A
- Reported - view
Re: How to set responsive screen resolution, so that fullscreen adjusts to different smarthphone resolutions? Thank you for your reply, @Rizqi A The thing is, iSpring tools do not provide an option to create ready to use APK files. Are you using a third party tool to create the APK files?
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 4 mths ago
- Product Q&A
- Reported - view
Re: How to set responsive screen resolution, so that fullscreen adjusts to different smarthphone resolutions? Hello @Rizqi A , Thank you for your question! To make the published content adjust to any screen resolution, you can enable the “Fit course to browser window” size option upon publishing.…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 4 mths ago
- Product Q&A
- Reported - view
Re: Text to speech feature Hi @Sonia Comeau , Thank you for your question! You want to save Text-To-Speech audio tracks as .mp3 files and use them with PowerPoint triggers, correct? If so,…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 4 mths ago
- Product Q&A
- Reported - view
Re: Survey report difference Hi @Martijn , Thank you for your question! By default, Surveys do not send feedback to the learners, but you can enable it. Here is how to do that: 1. Go to Properties -> Quiz Scoring and switch…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 5 mths ago
- Product Q&A
- Reported - view
Re: i spring group question result Hello @indra giri , Thank you for your question! I am afraid that at the moment there is no get request, nor usable variable for the question group score or name in Quiz Maker,…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 6 mths ago
- Product Q&A
- Reported - view
Re: Video Freezing Hi @Keith Jellis , Thank you for sharing your issue with us! After HTML5 conversion, the freezing issue can occur if the video has missing or corrupted frames in it.…
Attachment
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 7 mths ago
- Product Q&A
- Reported - view
Re: iSpring Suite 8 - toolbar on published ppt not appearing on iphone safari Hi @Robert Howie Thank you for your question! Low resolution mobile devices (viewport below 700px in height or width) have a separate type of player, and the Full screen buttons are not included in…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 7 mths ago
- Product Q&A
- Reported - view
Re: Textbox different Edit Mode vs Preview/Publish Hi @Jared Thank you for your reply! The learners will not need to have the font installed, it will be encoded into the course upon publishing. Can you tell me what font you are using?…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 7 mths ago
- Product Q&A
- Reported - view
Re: Retake quiz on incorrectly answered questions only Hi @Ysa F , Thank you for your question! I'm afraid, it is not possible to show only failed questions from the previous quiz attempt on the next quiz attempt.…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 8 mths ago
- 1
- Product Q&A
- Reported - view
Re: Changing Button Colors and Fonts Hello Mark! To edit the color of buttons and other player elements, you need to go to Player -> Colors. See Player Buttons section to edit button color,…
- Vincent CookiSpring
- Tech Support Engineer
- Vincent_Cook
- 10 mths ago
- Product Q&A
- Reported - view

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iSpring

Vincent Cook

Vincent_Cook

Tech Support Engineer

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Joined: 18 Jul 2022

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