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MP4 Freezing

I have many MP4s uploaded into a powerpoint but only one of them freezes and won't start back up again. If you leave it long enough it will just move onto the next slide. I have re-downloaded the MP4 multiple times and re-scorm wrapped the file but it keeps happening?

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  • Hello!
    Thank you for your question!
    The issue with a video can occur if there is a "broken" frame within the video. So, to solve this issue, you need to reconvert the video file and re-insert it into your course.
    To re-convert the video, please open iSpring Cam Pro -> New Project -> Add a video -> Publish -> My computer. Then the video in mp4 format will be created. Please add this new version of a video to your course.
    Hope this helps!

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