mp4 file not recognized

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as835

Newbie

Joined: Sat Jan 29, 2011 4:35 am
Posts: 1

Posted: Sat Jan 29, 2011 4:39 am Post subject: mp4 file not recognized

I have a presentation with speech and audio. I am getting the following message when converting. How can I work around. Thanks.
An error occurred while converting presentation:

Error during SWF generation

Detailed error information:

Error during Swf generation. Xml file name: C:\Users\Annmarie\AppData\Local\Temp\iSpring\Convert1152840664\snd0.swf.xml
Error description: Unknown SWFToolkit error. Object id: sndca81f98_5. File name: C:\Users\Annmarie\Desktop\1-07 Grey's Anatomy_ Cosy In the Roc.m4a. Input audio file format is incorrect or codec is not supported.

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Mikhail

iSpring Team

Joined: Wed Apr 23, 2008 1:35 pm
Posts: 1057

Posted: Mon Jan 31, 2011 9:09 pm Post subject: Re: mp4 file not recognized

Please use .mp3 or .wma file instead of .m4a which is not supported. You can reconvert this file using any free sound editors/converters and codec libraries.

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