What is my problem

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hungvuhuu

Experienced

Joined: Mon Jun 18, 2012 1:14 am
Posts: 10

Posted: Mon Jun 18, 2012 4:32 pm Post subject: What is my problem

The Player temple of all Tutorials on iSpring website is 'Lite', isn't is?
But when i choose that Player temple for my publish-flash, there is no audio.
Please help me
Sorry for my bad English
Thank you.

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Mikhail

iSpring Team

Joined: Wed Apr 23, 2008 1:35 pm
Posts: 1057

Posted: Tue Jun 19, 2012 11:26 pm Post subject: Re: What is my problem

The only banner player doesn't retain the audio while all the rest will do it perfectly. Lite player should play audio and it has the audio controls. What's the version of the software that you use? How do you insert the audio (PowerPoint -> Insert, or iSpring -> Manage Narration -> Import)?

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hungvuhuu

Experienced

Joined: Mon Jun 18, 2012 1:14 am
Posts: 10

Posted: Sun Jul 01, 2012 5:38 pm Post subject: Re: What is my problem

thank Mikhail, i don't know what caused this error, but when i reinstall the software, the lite has worked well.

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Mikhail

iSpring Team

Joined: Wed Apr 23, 2008 1:35 pm
Posts: 1057

Posted: Mon Jul 02, 2012 6:33 pm Post subject: Re: What is my problem

Thank you for your feedback on this issue. It's very pleasant to hear that it has been solved out. Sometimes re-installation is the right recommendation if settings are messed up and you're lost track on what has been modified.

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