Text and Chart Animations

I am using iSpring Presenter. I have animated some text by line and it does not work when the presentation is published. I have animated some text by word and it does not work when the presentation is published. I have also animated some charts by series and that also does not work when published. Am I doing something wrong or are these effects not implemented? If they are not, it should be noted on the web page that lists what animations are possible.

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Thank you for your post.
Could you please send us your original PowerPoint presentation to support@ispringoslutions.com for testing? We guarantee absolute confidentiality of the files you provide. Please also put a link to this post in your message.
Thank you!

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In case anyone is interested, this is the response I received once I sent in the a file for the iSpring support folks to review.

From iSpring Support:

Actually chart animations cannot be captured by PowerPoint API and addressed to our conversion engine so all Charts and other third-party objects are converted as still images.
I am pretty sure that no other PPT to Flash converter would do that because it's PowerPoint's limitation.

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