Video narration not playing in preview in iSpring Presenter

Hi there,

We are recording video narration directly into our ppt presentation using a webcam and separate microphone. During the recording process, everything seems fine. However, after conversion in iSpring Presenter 7, the video of the presenter talking does not play.

We have experienced this problem using the 2 different laptop PC computers that we have tried. In one, during playback in preview, there is a 'flash' of video at the very beginning of the presentation, but the screen then goes black and nothing is seen (though the audio and slide animations continue on perfectly).

A similar thing happens on the other computer when checking the presentation in preview; the video in the first slide plays perfectly, but then it appears to 'crash' leaving the screen green with static (again the audio and slide animations continue on perfectly).

Has anyone else experienced this problem? What can we do to fix it please?

Thank you

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The issue is that different configurations of iSpring setting and PowerPoint ones can bring to different results.
In this case, please make sure that "use timings" and "play narration" options are checked and try to publish it one more time.
Please let me know if it helps.

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Hello,
I've got a similar trouble

when I import sound previously recorded with audacity in wav format, the sound is correct in the narration manager

But if I record audio or vidéo from ispring presenter 7 narration manager my recorded sound is very low, although I put the clip volume on 200 % it's the same thing

My audio is fully fonctionnal with Audacity, skype and I'm working on Windows seven

Thanks for your help

Christophe

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solution is here :

http://answers.microsoft.com/fr-fr/office/forum/office_2013_release-powerpoint/narration-powerpoint-2013-son-quasi-muet/3d60b2e4-585f-4bd8-8cf2-49e5a8accdd2?rtAction=1401891653086

Best regards
Christophe

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