Transitions not working in iSpring pro 7 and Powerpoint 2013

My transitions don't appear to be working anymore. Every transition I try in PowerPoint 2013 results in some default transition in iSpring. Even the simple swipe doesn't work. I have uninstalled and reinstalled multiple times.

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Thank you for the post!
You can check if the transition is in the list of the supported ones:
http://www.ispringsolutions.com/overview/slide_transition_support.html
Please send us the original PowerPoint file and the file that you get after conversion with iSpring for research to support@ispringsolutions.com
We'll be happy to assist you with this case!

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I have ispring pro version 7.0.0 build 6984. It is missing the "Animations and Transitions" section under the Advanced tab as seen on this link: http://www.ispringsolutions.com/help/7/ ... anced.html.

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Dear Customer!

Thank you for your reply. The "Animations and Transitions" section in the Advanced tab is no longer available in version 7 of iSpring Pro.

As Julia already suggested, we look forward to your email at support@ispringsolutions.com with the presentation in question. We will be happy to resolve the issue as soon as possible!

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