Ispring Presenter freezes some video

I have several video clips in my powerpoint presentation all of which work fine inside powerpoint. When published with ispring all the videos play fine except one. It plays halfway through and then it freezes. Anything I can do to resolve this issue? Thanks

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Hello, larrynews!

Thank you for posting here!
To better help you and provide you with a ground-based solution, could we ask you to email us at support@ispringsolutions.com, attaching a sample slide with the embedded video that does not play correctly after conversion? We guarantee confidentiality of your information.

What is the format of this file? Does it play correctly in Slide Show mode? What output format did you choose (Flash/HTML5)?

Thank you!

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