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Posted: Tue Jan 03, 2017 12:00 am   Post subject: Tablet shows mobile view only

I tried to convert some PPT files to HTML5 i faced some issue,i need to see all the time the Sidebar when i want to watch it on Tablet(it has around 700px width) but its only shows the mobile menu layout and i can not see the sidebar only if i click on the menu icon.

Interestingly i tried to test on some desktop responsive testers(emulator),the sites only shows with outlines no matter if it is only a mobile device but it is clearly shows the desktop view.

I would like to see my sidebar on my tablet.

What should i do?The presentation preview shows correctly the tablet view,the mobile view and the desktop view.But it does not arrive lively


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Posted: Tue Jan 03, 2017 9:03 pm   Post subject: Re: Tablet shows mobile view only

Hello and thank you for posting here!

iSpring player switches to the mobile version automatically if any side of the device viewport is less than 700px. You can test it here:
http://viewportsizes.com/mine/

Note that you need to test a landscape more on tablets and a portrait one on smartphones. Please share with me any results you might have!


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Posted: Tue Jan 03, 2017 10:12 pm   Post subject: Re: Tablet shows mobile view only

Thank you for your quick answer my tablet has 962*433 resolution.
I would be good if i can see the sidebar all the time as i wrote before


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Posted: Tue Jan 03, 2017 11:12 pm   Post subject: Re: Tablet shows mobile view only

Thank you for your reply!

Since your screen width is 433px, iSpring launches the mobile player.
This is done to give more focus to slide area on small screens, rather than to show desktop controls.
Based on our customers requests, we implemented this player, as tiny bottom controls can be taped on smarphones with difficulties and cause usability problems.


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Posted: Wed Jan 04, 2017 2:03 pm   Post subject: Re: Tablet shows mobile view only

thank you for your quick answer!Sorry but 433px is not the width!It is the height.Today i tried to export in lower resulotion it was less than my tablet resolution but it is still only shows the mobile view


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Posted: Wed Jan 04, 2017 4:13 pm   Post subject: Re: Tablet shows mobile view only

I am sory, but I did not understand the question. Can you explain it?
If you want to get a desktop player on a tablet, you need to use a tablet with viewport bigger than 700px at any side. Otherwise, a mobile player version will be launched automatically.


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Posted: Wed Jan 04, 2017 7:50 pm   Post subject: Re: Tablet shows mobile view only

I am very sorry for this misunderstanding!
If the viewport size at any side is less than 700px, you will see a mobile player version.
It does not have something to do with the presentation resolution, player detects the viewport automatically and launches desktop/mobile version accordingly.


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Posted: Wed Jan 04, 2017 7:52 pm   Post subject: Re: Tablet shows mobile view only

Vladimir wrote:
I am sory, but I did not understand the question. Can you explain it?
If you want to get a desktop player on a tablet, you need to use a tablet with viewport bigger than 700px at any side. Otherwise, a mobile player version will be launched automatically.


I find it 933*433 is enough to show the same way as in desktop.Excusme but i will not determine that the user must have higher resolution that 700px to acces the tablet view.
Furthermore there is plenty free space on the side to show the sidebar because now the slideshow is placed in center and in both side there is only a gray background


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Posted: Tue Jan 31, 2017 9:32 am   Post subject: Re: Tablet shows mobile view only

Is there any further possibility to costumize the device/resolution settings.I try to overcome with this issue over 1 months(include the ....... support center).

This is not good solution that i can not have the tablet view on my tablet just a very few.As you know even an ipad has lower viewport settings,it will only show a mobile(phone) view which is very limited.

It would be better if i can modify the setting in a css via @media queries.

Is there any possibility to change this in the near future or i have better to find other solution?


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Posted: Tue Jan 31, 2017 6:41 pm   Post subject: Re: Tablet shows mobile view only

Hello Joop,

So sorry for this inconvenience!
However, this option is developed by our specialists after a deep research of which devices are used by our customers and is based on our customers feedback.

I believe this can be changed only in a custom branch of our authoring tools. Again, I am very sorry for this inconvenience!


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