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Posted: Thu Feb 23, 2017 9:12 pm   Post subject: ispring cam incorrect capture size

I select full screen capture and ispring cam 8 things that my monitor is 2400x1500, when in fact it is 1920x1200. This results in capturing a lot of extra empty space off the bottom of the sreen. Or if I choose a smaller area, the captured video is not aligned with the area selected. It is offset. I have a screen shot, but I don't see how to attach a picture in this forum.

Thanks.

Tom Z


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Posted: Fri Feb 24, 2017 12:55 pm   Post subject: Re: ispring cam incorrect capture size

Hello Tom,

Please submit a ticket with our technical support team at support@ispringsolutions.com.
Please share your license details and provide with specification of your computer: what GPU is installed? Did you change DPI of the display?


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