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Posted: Sun Jun 25, 2017 6:13 pm   Post subject: Narration editor crashes

Hi,

I have a weird problem where the narration editor frequently hangs when saving.

I can right click and select close which brings up 'Are you sure you want to close' save.. dont save.. cancel box but no reponse does anything

Once back to Powerpoint it is frozen up.

The machine is Windows 10 Pro x64, Office 2016 (Linked to OneDrive)

Any ideas? How do I get iSpring to generate a debug log?

Scott


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Posted: Mon Jun 26, 2017 11:46 am   Post subject: Re: Narration editor crashes

Hi Scott,

This issue might be caused by an anti-virus so I'd certainly recommend adding POWERPNT.EXE into the list of exceptions.
To let us look into the problem in more details, please send an email to support@ispringsolutions.com.
We'll do our best to help you resolve it.

Paul


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