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Posted: Wed Jul 26, 2017 1:57 pm   Post subject: converted to Windows 10

I have just upgraded to Windows 10 on my PC and iSpring will not publish my file.
It pops up box telling me I have 9 days left in a Trial version (I have purchased the Suite in April). I exit that box click Publish and I get another error message saying: iSpring is unable to convert your presentation due to an unknown error.
It will not publish new files nor old files that have been published before.
Not sure what to do...


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Posted: Wed Jul 26, 2017 5:13 pm   Post subject: Re: converted to Windows 10

Hello!
This is Alex with iSpring Tech Support team.

I'm sorry to hear that you are experiencing this inconvenience. 
 
Please keep in mind that when you are planning to change a computer that already has iSpring software installed or you are just going to update your Windows system you need to deactivate your license so it may be used for a future installation. 
Take a look at the article covering Deactivation of iSpring products:
http://www.ispringsolutions.com/article ... ducts.html

However, as I can see from our database my colleague Anna is already working with you on this matter via email. Should you have any questions, never hesitate to drop us a line at support@ispringsolutions.com !


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