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Posted: Fri Oct 06, 2017 1:10 pm   Post subject: Restricted movement of audio file in narration editor

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A line has appeared in the audio timeline of the narration editor which is in the middle of the slide timeline. Audio files cannot be moved past this line. Do you have any ideas what I have done to create this line and how I might get rid of it.
I can get around it by adding audio specifying it is added at the position on the timeline - but everything after that point is then affected and I need to re-synchronise all the animations from that point onwards


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Posted: Fri Oct 06, 2017 8:19 pm   Post subject: Re: Restricted movement of audio file in narration editor

Hello,

Thank you for reaching out to us! Sorry to hear that you experienced this issue.

Let me ask you to send us an email to support@ispringsolutions.com with your question.

In order to better assist you, let me ask some questions:
1. Does this happen with every presentation or does it happen with a specific one?
2. What version of Windows and PowerPoint installed on your computer?
3. We need to know the iSpring version that you are using.
Please send me the screenshot of the pop-up window that appears when you click on the About button on the iSpring tab.

I am sorry for bombarding you with so many questions, but the more information I have the better assistance I can provide.

Thank you in advance!


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