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Posted: Tue Dec 05, 2017 1:31 pm   Post subject: Unknown Error when publishing to HTML5

Hello all--

I'm just trying to convert a simple PPT presentation to HTML5, and about halfway through the conversion process I'm getting an error message: "PowerPoint to HTML5 Conversion Issue. iSpring Suite is unable to convert your presentation due to an unknown error." I've never had this happen before, and can't figure out what's triggering it.

I'm copying and pasting the conversion log below, in case any of you are magic tech people who can help me figure this out (and yes, I've submitted this to the support email, but I'm in a bit of a hurry and thought I'd try here, too).

Thanks,
Alix

CONVERSION LOG

Exporting item 1 - Saving effects to animation time line...
Exporting item 2 - Saving effects to animation time line...
Saving slide background
Background is saved.
Resolving interactive objects
Interactive objects are resolved
Presentation export finished (HTML)
Presentation export started (HTML)
Presentation: C:\Users\HEINTZ~1\AppData\Local\Temp\iSpring\Convert450218\~pptx_copy.pptx
Number of slides: 56
Slide dimensions: 720.0 x 540.0
Collecting slides
Adding slide: 0
CSlide() constructor is called
Slide created. adding it into slides collection
Build animated items
Export media items to HTML DOM
Export animated items to HTML DOM
Exporting item 0 - Saving effects to animation time line...
Exporting item 1 - Saving effects to animation time line...
Exporting item 2 - Saving effects to animation time line...
Saving slide background
Background is saved.
Resolving interactive objects
Interactive objects are resolved
Presentation export finished (HTML)
Presentation export started (HTML)
Presentation: C:\Users\HEINTZ~1\AppData\Local\Temp\iSpring\Convert450218\~pptx_copy.pptx
Number of slides: 56
Slide dimensions: 720.0 x 540.0
Collecting slides
Adding slide: 0
CSlide() constructor is called
Slide created. adding it into slides collection
Build animated items
Export media items to HTML DOM
Export animated items to HTML DOM
Exporting item 0 - Saving effects to animation time line...
Exporting item 1 - Saving effects to animation time line...
Presentation export finished (HTML)
Closing work presentation copy...Ok
Ok
Output type: HTML5
PowerPoint error occurred: PPT Exception in file src\PptShape.cpp at line 758
* Product registered to: Alix Heintzman

iSpring Suite version : 8.3.0.15195
Registered user : Yes
Operating system : Windows 7 Enterprise Service Pack 1 64-bit [Version: 6.1.7601]
PowerPoint version : 15.0, Build: 4859 32-bit
Physical memory total : 4095 Mb
Physical memory free : 4095 Mb
Virtual memory total : 4095 Mb
Virtual memory free : 3390 Mb


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Posted: Tue Dec 05, 2017 4:04 pm   Post subject: Re: Unknown Error when publishing to HTML5

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