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Posted: Mon May 06, 2019 3:59 pm   Post subject: Black screen while conversion to mp4 (Presenter 8.7)

I have an identical problem with Presenter 8.7 as the poster named Renata.

Vladimir on the iSpring team informed her that "this is a known issue caused by one of Windows update. It is fixed in the latest build of iSpring Suite 8.7 (8.7.0.25091)"

My version is 8.7 build 20205 - and my maintenance contract is also out of date - with no possibility that the school I work for will renew it.

Does anyone know which Windows update killed Presenter so I can roll back - or does anyone have a different solution?

I've tried re-downloading Presenter and reinstalling but the build version I receive does not change.


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