Posted: Thu Sep 08, 2011 1:15 pm
Post subject: Re: Font not supported
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Hi, thank you for using our forum.
The issue with the font conversion can occur if the font is not properly installed to your system. If the Helvetica font is just embedded to the presentation, it won't be preserved in Flash. To check it, please create a new presentation in your PowerPoint and see if this font is available in the drop-down Fonts menu. If it is available, the font is installed to your system.
In this case please go to Start --> Control Panel --> Appearance and themes --> See also area --> Fonts. Please find Helvetica and check what format the file is. iSpring software supports only .TTF (TrueType) and .OTF (OpenType) fonts.
If the file format is one of the supported, please send the font to us along with the original presentation for research at support@ispringsolutions.com.
Thank you in advance!
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